This page sets out our return-for-refund policy. For warranty claims, please refer to the warranty link on each product page.
Basic Policy: Any product may be returned within 30 days of the original purchase. Products in an unopened box or other packaging are eligible for a 100% refund. Products in an opened box or other packaging are subject to a 15% restocking fee pending an examination and functional test of the product. Products which have been damaged will be returned to the purchaser, without a refund.
The restocking fee is required on open boxes since the product cannot be resold as new. We will re-offer the product as 'open box' with a 15% (or more) discount.